Support

Cumulus services are supported by qualified staff during both presales and post sales stages. Any service issues are supported around the clock by dialog enterprise service desk. Support process consists of multiple levels. Our enhanced support services provides customers the opportunity to reduce both their IT and business risks.

Level 1
Enterprise support desk 0117100200

Level 2
IDC support center

Level 3
Principals/SI partners

Our NOC

Our data centers are fully monitored and controlled by qualified and trained staff around the clock using sophisticated monitoring tools. We use both latest DCIM (data center infrastructure management and SIEM (Security information and event management) tools with second level expert support.

How we deliver a Superior Support Service for cumulus customers

Support in all your pre sales requirements through a dedicated business development team supported by product managers and solution engineers.
We provide multiple SLA options for our customers based on the solution provided with an escalation matrix up to the senior management.
Planned down times are planned to minimize service interruptions and all customers are informed well in advance.
24x7 Dedicated IDC support center s are located at our data centers and not in call centers
All Cumulus support services are provided by qualified and trained engineers
Help customer with proactive security measures
Trouble ticketing process is automated with a CRM technology
Long term contract free support services
All customers are assigned with a dedicated key account manager from Dialog enterprise

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